Le Tam Beauty – Frequently Asked Questions (FAQ)

1. What is Le Tam Beauty?

Le Tam Beauty is an online beauty store offering curated Middle Eastern perfumes, designer minis, beauty products, and more. Our website and store are powered by Shopify, allowing us to provide a secure, seamless shopping experience.

2. What personal information do you collect?

We collect only the information needed to provide you with our services. This may include:

• Name, email, phone number, and delivery/billing addresses
  
• Payment and transaction details
  
• Account information (if you register)
  
• Device and browsing information collected automatically
  
• Communications sent to us (e.g., customer support messages)

We do not knowingly collect data from minors.

3. How is my personal information used?

We use your information to:

• Process and deliver your orders
  
• Manage your account
  
• Provide customer support
  
• Improve your shopping experience
  
• Send marketing and promotional updates (you may opt out anytime)
  
• Prevent fraud and ensure secure transactions
  
• Comply with legal obligations
  

4. Do you share my personal information with anyone?

Yes, but only when necessary. We may share information with:

• Shopify (our hosting and payment platform)
  
• Trusted service providers (shipping, payment processing, analytics)
  
• Marketing partners (for advertising and promotions)
  
• Third parties only if you consent, such as when requesting delivery services
  
• Government or legal authorities when required by law
  

We do not sell your personal information.

5. How does Shopify use my information?

Shopify processes certain data to provide secure payments, order management, and store functionality. They may also use aggregated data to improve their services.

You can read more about Shopify’s privacy practices here: https://privacy.shopify.com/en

6. Do you ship nationwide?

Yes! We ship everywhere in South Africa.

• Standard shipping rate: R120,00
  
• Delivery timeframe: 3–7 working days
  
• A tracking number will be sent once your order is dispatched.
  

7. What if my delivery address is incorrect?

Please ensure your details are correct at checkout. You can always email us at letamperfume@gmail.com to change the address before your order is sent out.

If a parcel is returned to us due to an incorrect address or failed delivery attempts, a re-delivery fee may apply.

8. Can I return or exchange my product?

Yes — we have a 14-day return policy for unopened products.

If the perfume is defective, not fit for purpose, unsafe, or not as expected, the consumer can return it within 6 months of delivery.
The consumer may choose refund, replacement, or repair and cannot be forced to accept only store credit.

You can return a product if:

• It is unused, unopened, and still sealed
  
• Returned within 14 days with proof of purchase
  

Items not eligible for returns:

• Gift cards
  
• Sale/archive items
  
• Samples
  
• Complimentary gifts
  

For online purchases:

Email us at letamperfume@gmail.com to log your return.

A return courier fee will apply and will be determined by the courier company used The Courier Guy.

9. How do refunds work?

Once we receive and inspect your return:

• Refunds are processed within 5 working days
  
• Funds are returned to your original payment method
  
• Your bank may take 3–5 working days to reflect the refund
  
• Original shipping fees are non-refundable
  

10. Can I exchange an item instead of getting a refund?

Yes! You may exchange for:

• Any available product
  
• A gift card if the new item costs less
  

Remaining balances may be issued as store credit or a gift card.

11. How do I manage email subscriptions?

You can unsubscribe from marketing emails at any time by clicking the link at the bottom of any email.

You will still receive essential messages such as order confirmations or shipping updates.

12. How secure is my information?

We use Shopify’s secure platform and industry-standard protections; however, no system is 100% foolproof.

We recommend keeping your account login details private and avoiding sending sensitive information through unsecure channels.

13. Do you transfer my information internationally?

Yes. Shopify and some service providers may process your data outside of South Africa.

Where required, we use approved legal safeguards such as Standard Contractual Clauses.

14. What are my privacy rights?

Depending on where you live, you may have rights such as:

• Accessing your personal information
  
• Requesting corrections
  
• Requesting deletion
  
• Requesting a copy of your data
  
• Opting out of marketing communications
  

To exercise any of these rights, contact us at letamperfume@gmail.com.

15. Who can I contact for support or questions?

We’re always here to help!

📧 Email: letamperfume@gmail.com

📱 WhatsApp: +27 67 583 1151